Effective Date: November 1, 2024

At Jemmzzoo, we strive to ensure your complete satisfaction with your purchase. If you are not entirely happy with your order, please review our refund and return policy outlined below.

Returns

  1. Eligibility:
    • You may return items within 30 days of receiving your order.
    • Items must be in their original condition, unused, and with all tags and packaging intact.
  2. Exclusions:
    • Certain products may be non-returnable, including but not limited to personalized items, perishable goods, and intimate apparel.
  3. Return Process:
    • To initiate a return, please contact our customer service team at jemmzz505@gmail.com to obtain a return authorization.
    • Please provide your order number and details about the item you wish to return.
  4. Shipping Costs:
    • Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
    • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

Refunds

  1. Processing Time:
    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed within 5-10 business days.
  2. Refund Method:
    • Refunds will be issued to the original payment method used for the purchase.
  3. Partial Refunds:
    • In some cases, only partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.

Exchanges

  1. Exchange Policy:
    • If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
    • Exchanges are subject to product availability.

Contact Us

If you have any questions regarding our refund and return policy, please reach out to us at:

Email: jemmzz505@gmail.com